After-sale is no longer a problem! After-sale with APP remote assistance
[PConline News] When it comes to home appliance after-sales service, many people's reaction is "to find after-sales is difficult, it is difficult to go to the sky." In fact, businesses are also struggling to meet the growing demand for after-sales services from consumers. In real life, many consumers may not be familiar with the following scenarios: TV, refrigerators and other appliances in the home have problems. After calling the customer service hotline, it takes a long time to describe the problem; or the phone cannot describe the problem clearly. After the engineer came to the door, he found that it might be a setup problem that could be solved in only 1 minute. After the engineer came to the door and found that there were no necessary parts in the commonly used parts, they could only “return without success†and make an appointment again.
Not long ago, Samsung Electronics launched an after-sales service integrated application “Samsung Smart Service†that can interact with customer service engineers video, which is likely to change the status quo. With the app’s biggest highlight, “artificial video,†these issues will become past. With the "artificial video" service enabled, consumers can visualize the appliance problem as the customer service engineer, as well as video chat with friends. Through the guidance of engineers, consumers can solve simple problems by themselves. Even if there are problems that cannot be solved, the engineer has initially determined the cause of the failure and can carry the required parts and components to the door for quick repair.
Smartphones bring us great conveniences in life, but there are also problems with too many programs, too much battery consumption, and too long queues after sales. But now, instead of playing a hotline, download a “Samsung†application that uses the “Remote Assistance†feature. After authorization, the Samsung engineers directly connect the consumer's mobile phone, quickly solving various types of software and setting problems.
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