Original title: Does the iPhone X fail to recognize Chinese faces? User suspects Apple of discrimination.
On December 20, Reference News Network reported that U.S. media claimed a Chinese woman named Yan received two refunds for her newly purchased iPhone X after the device's facial recognition technology failed to distinguish between her and her Chinese colleague. The issue raised concerns about potential bias in Apple's AI system.
According to a report from Newsweek on December 18, Ms. Yan from Nanjing, Eastern China, told local media that even though she personally set up the Face ID feature, one of her female colleagues was able to unlock both of her iPhone X devices. This led her to question the reliability of the facial recognition technology.
Ms. Yan contacted Apple’s official technical support after discovering the flaw, but the company initially dismissed her claims. She and her colleague then visited a nearby Apple store to demonstrate the problem to a staff member.
The clerk reportedly believed there was an issue with the camera and processed a refund for Ms. Yan, who then purchased a new iPhone X. However, the same problem occurred again with the second phone, prompting another return. The staff member suggested that the issue might not be with the camera, but rather with the software itself.
As of now, it is unclear whether Ms. Yan has attempted to purchase a third iPhone X. A U.S. Newsweek reporter reached out to Apple for a response, but no official statement had been released at the time of the report.
A Twitter user criticized the design of the iPhone X's Face ID, suggesting that the developers "probably only tested on white people." Another user commented that the issue might affect people of other races as well.
Face ID was one of the most anticipated features of the iPhone X, launched last month. However, past facial recognition systems have often struggled with accurately identifying non-white faces. Despite this, Apple expressed confidence in its Face ID technology, stating in a security white paper that the chance of someone else unlocking your iPhone X using Face ID is about 1 in 1,000,000 — significantly lower than Touch ID's 1 in 50,000.
There have been several documented cases where facial recognition software failed to accurately identify people of different ethnicities. For example, in 2015, Google's photo app mistakenly labeled an African-American man as a gorilla. In 2009, Hewlett-Packard's video tracking software had trouble recognizing black faces, and Nikon's camera software frequently misinterpreted East Asian faces as "winking."
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